Support & Contact
Whether you're ready for a consultation, need client support, or have a technical question — we're here to help. Our team typically responds within one business day.
How We Can Help
Choose Your Support Path
General Inquiry
Prospective clients, partnership inquiries, press requests, and general questions about our services.
1 Business Day
Response time
Client Support
Current clients needing assistance with ongoing engagements, deliverables, or project coordination.
4 Hours
Response time (business hours)
Technical Escalation
Production incidents and critical technical issues for clients with active maintenance agreements.
1 Hour
P1 incident response
Send Us a Message
Reach Us Directly
Sales & New Business
sales@elightinfo.com
Careers & HR
hr@elightinfo.com
General & Support
info@elightinfo.com
Frequently Asked Questions
What does a typical engagement look like?
Most engagements start with a 1–2 week discovery phase where we assess your goals, data landscape, and constraints. This leads to a scoped proposal with clear deliverables, milestones, and pricing. Project durations range from 4-week proofs of concept to 6-month enterprise programs.
Do you work with organizations new to AI?
Yes. Many of our clients are at the beginning of their AI journey. We tailor our engagement approach to your team's existing capabilities — from full turnkey delivery to collaborative upskilling programs where we build alongside your engineers.
Which cloud providers do you support?
We have deep expertise across Amazon AWS, Google Cloud Platform, and Microsoft Azure. We can work within your existing cloud environment or design multi-cloud architectures where that approach best serves your requirements.
How do you handle data security and confidentiality?
We execute NDAs before discovery conversations involving sensitive information. All solutions are deployed in your cloud environment — your data never leaves your control. We have SOC 2 Type II-aligned internal security practices and execute Business Associate Agreements for healthcare clients.
What industries do you specialize in?
Our primary industry verticals are Finance & Banking, Insurance, Healthcare, Retail, Telecom, and Government & Public Sector. We bring industry-specific use cases, compliance knowledge, and accelerators to each engagement.